Powerful features for modern support
Every tool you need to automate customer support — from AI chatbot to voice calls, knowledge base to analytics.
Channels
Meet your customers wherever they are
Web Chat Widget
- Embeddable JavaScript widget — one line of code
- Real-time streaming responses (SSE)
- Customizable colors, position, and branding
- Mobile-responsive design
- Typing indicators and read receipts
Voice AI Calls
- Twilio & Plivo provider support
- Real-time speech-to-text (Whisper / local STT)
- AI-generated voice responses (OpenAI TTS / ElevenLabs)
- IVR menu trees with DTMF navigation
- Call recording and transcription
WhatsApp & SMS
- Meta Business API integration
- Two-way conversational messaging
- Rich media support (images, documents)
- SMS via Twilio & Plivo
- Unified inbox across all channels
AI & Knowledge
Intelligence that understands your business
RAG Knowledge Base
- Upload PDFs, DOCX, URLs, and plain text
- Automatic chunking and vector embedding
- Qdrant vector database for fast retrieval
- Citations with source references
- Multi-model: OpenAI, Anthropic, Google, Ollama
Intent Classification
- AI-powered intent detection
- Custom intent definitions with example phrases
- Route to handlers: FAQ, booking, refund, escalation
- Confidence scoring and fallback handling
- Visual flow builder for conversation paths
Pluggable LLM Providers
- OpenAI GPT-4o / GPT-4o-mini
- Anthropic Claude 4 / Claude 4.5
- Google Gemini
- Ollama for self-hosted / local models
- Switch providers without changing anything else
Platform
Built for teams and scale
Multi-Tenant Workspaces
- Isolated data per tenant — DB and vector store
- Role-based access: admin, agent, superadmin
- Per-tenant plan limits and overrides
- API key management per workspace
Analytics & Insights
- Conversation volume and trends
- Response time tracking
- Channel performance breakdown
- Usage vs plan limits dashboard
Integrations & API
- REST API with full documentation
- Webhook support for external systems
- CRM and helpdesk integrations
- API key authentication for external access
Security & Compliance
Enterprise-grade protection
Security
- JWT authentication with refresh tokens
- Rate limiting and abuse protection
- CORS configuration per environment
- Input sanitization and validation
Data Privacy
- Tenant data isolation
- GDPR-friendly data handling
- No training on your data
- Self-hosted LLM option via Ollama
Infrastructure
- Docker-based deployment
- PostgreSQL + Redis + Qdrant stack
- Horizontal scaling ready
- 99.9% uptime SLA (managed plans)